Frequently Asked Questions (FAQ)

Who can use the Alpha Alarm?

Everyone can use it; there is no minimum or maximum age (within reason). However, I advise you to seriously discuss it with your child/teenager in order to understand that the Alpha Alarm is not a toy/game. And that its use is in case of danger.

Do I need batteries for commissioning?

No, everything is already supplied and its lifespan is quite long. However, if necessary the battery model is LR44.

How far can the Alpha Alarm be heard?

The alpha Alarm sounds for approximately 1 kilometer or more. The Alpha Alarm has a sound power of 130 decibels .

Is the MAU suitable for young children?

Yes, there is a mask adapter provided for children. It is possible to use it even before the first year of life.

Is the MAU easy to use?

Yes. Simply put the mask in the location provided on the suction handle. Keep the mask firmly on the face of the person experiencing choking. Press the handle completely and pull firmly to remove the cause of the incident.

Is your site secure?

This site is 100% secure. Here's why: First, the site you are visiting is on an HTTPS server ( the little green padlock on the left side of the URL of this page is there to remind you of this ). Most sites only secure their “shopping cart” and everything related to order payment. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware. Finally, regarding payment, we use Stripe and Paypal which are the benchmarks in terms of security of Internet transactions.

What are the delivery times ?

Your order is shipped in 2 to 3 days. Our average delivery times are 10 to 14 working days worldwide.

Where do you deliver and what are the delivery costs?

We deliver all over the world. Delivery costs are FREE for all orders.

Where are you from ?

Our company is based in France.

Who takes care of delivery?

Your items are delivered through your local postal service.

What happens if no one is home?

Don't worry, our items will be left in your PO box if they are small enough. Otherwise, your package will be left at your post office where you can collect it.

What are the payment methods?

Currently, you can pay by credit card or via Paypal on our site. We do not accept bank checks, transfers or payments upon receipt.

What happens if I am not satisfied with my product?

We offer a 100% “satisfied or refunded” guarantee! If, for any reason, the product does not meet your expectations, you can return it to us within 14 days of receipt and we will refund you the full price of the item as soon as it arrives with us. However, all returned products must be in perfect condition and the return costs must be paid by you. Proof of postage should then be emailed to us as proof of delivery.

Still have questions?

If you still have any questions, you can contact us by email at bambinsetcie@gmail.com